Privacy Policy

Last updated: July 24, 2026

BoxDrop Mattress & Furniture Baltimore operates this website to provide information about our showroom, products, financing options, and hours, and to allow visitors to contact us (the "Services"). This website is an informational and marketing site — it does not process purchases, payments, or transactions of any kind, and does not require or offer customer accounts or logins. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or use the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted or required by applicable law:

• Contact details including your name, phone number, and email address, if you choose to submit them through our contact form.
• Communications with us including the information you include in a contact form submission or any other message you send us.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, such as which pages you view and how you navigate the website, collected through cookies and similar technologies described below.

We do not collect payment card information, financial account information, or shipping/billing addresses through this website, since no purchases or transactions take place here.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you submit our contact form or otherwise communicate with us;
• Automatically through the Services including from your device when you visit our website, and through the use of cookies and similar technologies;
• From our service providers including the website hosting, analytics, and cookie consent tools described in this Privacy Policy;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:

• Responding to You. We use your contact information to respond to messages submitted through our contact form, answer questions about our products, financing, or showroom, and otherwise provide customer support.
• Understanding and Improving Our Website. We use analytics tools to understand how visitors use our website, such as which pages are viewed and how visitors navigate the site, so we can improve it over time.
• Marketing and Advertising. Where you have consented, we use cookies and similar technologies to show you online advertisements for our products or services on other websites, based on your browsing activity on our website.
• Security and Fraud Prevention. We use information to detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, and to secure our website.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, and to enforce or investigate potential violations of our policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With service providers who perform services on our behalf, including website hosting, analytics (Google Analytics), advertising (Meta Pixel), and cookie consent management (CookieYes).
• With business and marketing partners to provide marketing services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements based on your online activity.
• When you direct, request, or otherwise consent to our disclosure of certain information to third parties.
• In connection with a business transaction such as a merger or sale of the business, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce any applicable policies, and to protect or defend the Services, our rights, and the rights of others.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to understand how visitors use our website and — where you have consented — to support advertising and marketing efforts. Specifically, this website uses Google Analytics to understand website traffic and visitor behavior, and Meta Pixel to measure and improve the effectiveness of our advertising.

We use CookieYes, a third-party cookie consent management platform, to give you control over which categories of cookies are active on your device. On your first visit, you'll see a cookie banner where you can accept all cookies, reject non-essential cookies, or customize your preferences by category (such as necessary, analytics, and advertising cookies). You can change your preferences at any time using the "Cookie Preferences" link available in the site footer or cookie banner.

Necessary cookies are always active, since the Services cannot function properly without them. Analytics and advertising cookies — including those used by Google Analytics and Meta Pixel — are only active with your consent, which you may withdraw at any time using the tool described above.

Third Party Websites and Links

The Services include links to websites or platforms operated by third parties, such as Google Maps (for driving directions to our showroom), Snap Finance (for financing applications), and our Facebook and Instagram pages. If you follow these or any other links to sites not affiliated with or controlled by us, you should review their own privacy and security policies. We do not guarantee and are not responsible for the privacy or security practices of such third-party sites, including the accuracy, completeness, or reliability of information found on them. Our inclusion of such links does not, by itself, imply any endorsement of the content on those platforms or of their owners or operators.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to respond to your inquiry, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising," as defined in applicable privacy laws. You can exercise this choice at any time using the cookie consent tool on this website — look for the "Cookie Preferences" link, typically available in the site footer or via the cookie banner shown on your first visit. If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, our cookie consent tool will treat this as a request to opt out for the device and browser you used to visit the website. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.

You may exercise any of these rights by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

BoxDrop Mattress & Furniture Baltimore is a single-location business based in Windsor Mill, Maryland. However, the third-party service providers described in this Privacy Policy (such as our analytics and advertising tools) may store and process information on servers located outside the country you live in.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call (410) 982-2003 or email us at boxdropbaltimore@gmail.com, or contact us at 2021 Lord Baltimore Dr, Windsor Mill, MD 21244.